bktk1Your information is completely secure at -

Introduction

Bktk1 places the highest importance on protecting the privacy of its users. This Privacy Policy ("Policy") describes how bktk1 collects your personal information, the purposes for which it is used, and the measures taken to keep your data secure.

Using our website or mobile app constitutes your agreement to this privacy policy. If you do not agree with any of its terms, please refrain from using the platform and reach out to our support team.

Bktk1 complies with international data protection standards and regularly reviews our privacy practices. This page will be updated to reflect any changes, and registered members will be notified accordingly.

What Information We Collect

Bktk1 needs to collect certain information to deliver its services. This data is gathered in two main ways — information you provide directly, and information collected automatically as you use the platform.

Directly collected information

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Mobile number, email address, current residential address.
• Financial Information: Bank account number, mobile banking details (Mobile Banking/Nagad number).
• KYC Documents: National ID photo, selfie (for identity verification).

Automatically collected information

• IP address and device information (OS, browser type).
• Browsing history and session data on the platform.
• Transaction history (deposits, withdrawals, betting activity).
• Information collected through cookies and similar tracking technologies.
• Records of communication with customer support.

How Your Information Is Used

Bktk1 uses your information only for specific, legitimate purposes. We never use your data in ways not described in this policy.

Who Your Information Is Shared With

Bktk1 never sells your information. However, limited data may be shared with trusted third parties as necessary to operate our services.

Data Sharing Instances

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, banks, and other relevant parties to process transactions.
• Identity Verification Services: For KYC verification, we work with secure, licensed identity verification providers.
• Legal Authorities: Information may be disclosed to relevant authorities in response to a court order or other legal obligation.
• Technology Partners: Cloud hosting and security service providers — all bound by strict confidentiality agreements.
• Audit & Compliance: Required information may be disclosed for regulatory authority audits.

Cookie Policy

Bktk1's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help enhance your browsing experience.

Cookie Types

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Performance Cookies: Used to monitor and improve site performance.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: Helps improve our services by analyzing user behavior.

You can disable non-essential cookies at any time through your browser settings. Please note that some features may not function properly if you do so.

Data Protection Measures

Bktk1 follows industry-standard technologies and practices to protect your personal and financial information. Our security infrastructure is protected across multiple layers.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Data Encryption: All stored sensitive information is kept in an encrypted state.
• Regular Security Audits: Regular audits are conducted by independent security experts.
• Access Control: Only authorized personnel can access your information.
• No Payment Data Stored: Your card or bank details are not stored on our servers.
• Suspicious activity monitoring: An automated 24/7 system detects unusual activity.

Your Rights

As a bktk1 member, you have the following rights over your personal information. Contact our support team to exercise any of these rights.

• Right of Access: The right to know what personal information we have collected about you.
• Right to rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restriction of Processing: The right to request a temporary pause on data processing in certain circumstances.
• Right to Portability: The right to receive your data in a commonly used, portable format.
• Right to Object: The right to object to marketing communications or certain types of data processing.
• Right to withdraw consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

Data Retention Period

Bktk1 does not retain your data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction history: 7 years (in accordance with financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Support contact: 2 years.
• Cookie Data: When the session ends, or after a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

Data of Minors

Bktk1 is intended for users aged 18 and above only. We do not knowingly collect information from minors. Age verification is carried out during the registration process.

If we discover that personal information from a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed. Parents or guardians who have any concerns are encouraged to contact our support team right away.

Policy Changes

Bktk1 may update this privacy policy at any time as needed. For significant changes, we will send advance notice to your registered email and publish an announcement on the platform.

Continued use of the platform after any update will be considered acceptance of the revised policy. We recommend checking this page regularly.

Contact Us

For any questions, concerns, or requests regarding the Privacy Policy, please reach out to our dedicated support team. We are always ready to assist in Bengali.